FAQ Bigpoint General Inquiries
About the Store
BigPoint is your local Manila-based destination for artisanal vinyl decor. We specialize in handcrafted, geometric wall art and creative crafts that bring a personal, cozy warmth to any modern living space.
Where are you based?
We are proudly based in Manila, Philippines. All our pieces are designed and prepared locally with care, ensuring that every BigPoint craft meets our high standards of quality before it reaches your home.
Contact Methods
Have a specific question or custom request? You can reach us via email at info@bigpointcrafts.com or message us through our social channels. We're here to help you find the perfect vinyl decor for your space.
Vinyl Product Care
To keep your vinyl decor looking its best, gently dust it with a soft, dry microfiber cloth. Avoid using harsh chemicals or placing the items in direct sunlight for extended periods to preserve the vibrant colors and geometric details.
How to Order
Simply browse our collection, add your favorite vinyl pieces to the cart, and proceed to checkout. We'll guide you through each step of the handcrafted process.
PHP Pricing
All prices listed on our store are in Philippine Pesos (PHP). What you see is exactly what you pay, with no hidden exchange rate surprises.
Payment Methods
We accept major credit cards, digital wallets like GCash and Maya, and bank transfers to make your shopping experience smooth and secure.
Safe Transactions
Your security is our priority. We use encrypted payment gateways to ensure that every transaction is 100% safe and your data is protected.
Delivery Info
How long does delivery take inside the Philippines?
We deliver nationwide. Metro Manila orders typically arrive within 3-5 business days. For provincial locations, please allow 5-7 business days for your vinyl decor to arrive.
What are the shipping rates?
Shipping costs are calculated at checkout based on your location and item weight. Great news: we offer free shipping within the Philippines for all orders over ₱2,500!
Can I return or exchange my products?
Yes! If you are not happy with your purchase, you can request a return within 7 days of receipt. Items must be in their original packaging and unused condition. Please contact our Manila support team to start the process.
Product Care & Longevity
Cleaning
Gently wipe with a soft, dry microfiber cloth. Avoid harsh chemicals or water to preserve the vinyl texture and adhesive strength.
Placement
Install on smooth, flat surfaces. Keep away from direct sunlight and high humidity areas like bathrooms to prevent edge lifting.
Longevity
Our premium vinyl is designed to last years. For best results, press firmly during installation to ensure a permanent, bubble-free bond.