Returns & Timelines
We want your BigPoint decor to be the perfect fit. Eligible items must be unused, in their original packaging, and returned within our 30-day window. Please note that shipping costs for returns are the responsibility of the customer unless the item arrived damaged.
- Standard items qualify for a full refund or exchange within 30 days.
- Custom or made-to-order pieces are final sale due to their unique nature.
- Simple steps: email our team with your order number to start a request.
01
Submit Request
Email our friendly team with your order number and clear photos of the item within 14 days of delivery.
Three Simple Steps
02
Prepare & Ship
Pack your artisanal decor in its original packaging. Once approved, we'll provide shipping instructions for your return.
03
Refund Issued
Quality inspection takes 3-5 days. Once verified, your refund is processed immediately to your original payment method.
Custom & Made-to-Order Terms
Please note that custom vinyl designs are final sale due to their unique nature. Each piece of handcrafted decor is made specifically for you, and as such, we cannot accept returns or offer refunds unless the item arrives damaged or defective. We appreciate your understanding in supporting artisanal craft.